Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company, it may take some time before your refund is officially posted. Finally, you can contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


If, in the process of seeking your refund you require a mailing address, please forward all correspondence to 1/466 Parnell Road, Auckland, New Zealand.